Chat & Support

Stay connected with the NaviPOS admin team through real-time chat and support tools built into your partner portal.

Real-Time Chat

The partner portal includes a built-in chat system powered by real-time messaging:

• Instant messaging with the NaviPOS admin and support team
• Push notifications — get alerted when you receive a new message
• Message history — all conversations are saved for reference
• File sharing — attach screenshots or documents to chat messages

How to Use Chat

1. Click the Chat icon in the sidebar or bottom-right corner
2. Type your message and press Enter
3. The admin team receives a real-time notification
4. Responses typically come within minutes during business hours

Notifications

The bell icon in the top navigation shows your notifications:

| Notification Type | When It's Sent | |------------------|----------------| | License Approved | When admin approves a license request | | License Expiring | 30, 7, and 1 day before a client's license expires | | Commission Statement | When your monthly statement is ready | | Payout Sent | When your commission payout is processed | | New Task | When admin assigns you a task | | System Update | When a new NaviPOS version is released |

Support Channels

| Channel | Details | Best For | |---------|---------|----------| | Portal Chat | Real-time in your partner portal | Quick questions, urgent issues | | Email | info@navipos.co.ke | Detailed requests, documentation | | Phone | +254 726 396 636 | Urgent support, complex issues | | Office Visit | City Plaza, 2nd Floor, Eldoret | In-person training, account setup |

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EAT

Next: View the Affiliate Partner Dashboard guide.